Terms of Service

Last updated: 2026-05-19

These Terms of Service (“Terms”) are a binding agreement between you (“you”, “Customer”) and Keendai, a service operated by H2Op (“Keendai”, “we”, “us”), governing your access to and use of the Keendai websites and application (the “Service”).

1. Acceptance of these Terms

By creating an account, clicking “I agree,” or otherwise using the Service, you accept these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, do not use the Service.

2. The Service

Keendai is a business-to-business lead-generation platform. You define an Ideal Customer Profile (“ICP”), and the Service mines public business data (primarily from Google Maps Places and the Instantly Lead Finder database), enriches the resulting candidates with vendor APIs (Apollo, Hunter, Telnyx Lookup), scores them against your ICP using Google Gemini together with our internal rules, and delivers a ranked list of leads in your workspace. You can review, dismiss, save, or export delivered leads.

What the Service is not. Keendai does not send email or SMS messages on your behalf. Keendai does not place phone calls or run dialers. Keendai is not a customer-relationship-management (CRM) system. You are solely responsible for any outreach you conduct using lead lists exported from the Service, and for complying with all laws applicable to that outreach (see Section 4).

3. Account requirements

• You must be at least 18 years old to create an account.
• You must provide accurate, current, and complete information at signup, and keep that information up to date.
• You are responsible for safeguarding your sign-in credentials and for all activity that occurs under your account.
• Each workspace is intended for a single business entity. Sharing a single account across unaffiliated parties or reselling access without our prior written consent is prohibited.
• You must promptly notify us at security@keendai.com if you suspect any unauthorized access to your account.

4. Acceptable use

You agree that you will not:

• Use the Service to target consumers. Keendai is for business-to-business prospecting only. You may not build, request, or export lists of individuals in their personal capacity.
• Use the Service to assemble lists for the purpose of harassment, stalking, doxing, discrimination, or any unlawful activity.
• Use lead lists in violation of applicable law, including but not limited to the CAN-SPAM Act (United States), the Telephone Consumer Protection Act, applicable state-level privacy laws, the GDPR or UK GDPR (if and where you direct outreach to persons in those jurisdictions), Canada’s Anti-Spam Legislation, or any comparable law that applies to your outreach.
• Scrape, crawl, reverse-engineer, decompile, probe, or otherwise attempt to discover the source code, models, or non-public APIs of the Service.
• Bypass, disable, or interfere with security or rate-limiting features of the Service, or attempt to access workspaces, data, or accounts that are not yours.
• Resell, sublicense, or commercially redistribute lead data obtained through the Service. Lead data is licensed to you for use within your business; it is not transferred or assigned to you.
• Use the Service to train a competing lead-generation, data-enrichment, or scoring product, or to benchmark the Service for the purpose of building a competing product.
• Use the Service in a way that violates any third-party terms we rely on.

We may suspend or terminate accounts that we reasonably believe are violating this Section. We may also throttle or pause mining activity to protect our vendor accounts or the integrity of the Service.

5. Plans, packs, and billing

The Service is offered under two purchase models, which may be combined: monthly plans (Free, Starter, Pro) billed on a recurring basis, and Lead Packs, a one-time purchase of a fixed number of leads. All payments are processed through Stripe. Stripe Tax may apply. By purchasing you authorize us, through Stripe, to charge your payment method for the amount displayed at checkout.

5.1 Monthly plans

• Plan and cap. Each plan includes a monthly lead cap. A delivered lead consumes one cap unit (subject to auto-recredit rules in Section 5.4).
• Rollover. Starter and Pro plans carry forward up to 50% of unused leads to the following billing period; carry-over expires after 30 days. The Free tier does not carry over. Rollover leads are forfeited on cancellation or downgrade and are not refundable.
• Upgrades. Upgrades take effect immediately and are prorated by Stripe.
• Downgrades. Downgrades take effect at the end of the current billing period.
• Cancellation. You can cancel at any time from the Stripe Customer Portal accessible from the billing page in the application. The workspace remains active through the end of the period you have already paid for.
• Past-due accounts. If a payment fails, Stripe will retry for approximately 14 days. If retries do not succeed, the workspace becomes read-only and mining is paused until the balance is settled.
• Price changes.We may change subscription prices on at least 30 days’ notice. New prices take effect at the start of your next billing period.

5.2 Lead Packs

• One-time purchase. A Lead Pack is a one-time purchase of a fixed number of leads at the price shown at checkout. Packs do not auto-renew.
• 90-day expiry. Each pack expires 90 days after purchase. Any leads remaining in the pack after the expiry date are forfeited and are not refundable.
• Stacking. Lead Packs stack additively with your monthly plan entitlement (if any) and with any other unexpired packs you have purchased. You can hold multiple packs at the same time.
• Consumption order. When the Service delivers a lead, it draws from your available balance in the following order: (a) your current monthly entitlement, (b) your rollover from the previous month (if any), (c) your active Lead Packs, consumed first-in-first-out by expiry date (oldest expiry first). This order maximizes the chance that you use leads before they expire.
• No subscription required. You can purchase Lead Packs without an active paid subscription. Free-tier guardrails (Section 3) continue to apply to your workspace.

5.3 Refunds

Not what you expected? Reach out within 30 days of your purchase and we will work with you to fix your ICP, replace bad leads, or refund the unused portion. Specifically:

• Monthly plans. If you are dissatisfied within the first 30 days of your first paid month, email support@keendai.com and we will refund that month in full.
• Lead Packs. Within 30 days of purchasing a pack, you can request a pro-rata refund of the unused portion of that pack. Used leads (including leads delivered to your workspace and not auto-recredited under Section 5.4) are not refundable. After 30 days, pack refunds are at our discretion.
• How to request. Email support@keendai.com with your workspace email and the Stripe receipt or invoice. We aim to respond within two business days.
• Refunds in dispute. We may decline refunds on accounts that show signs of abuse, chargeback fraud, reselling of lead data, or other material breach of these Terms.

5.4 Automatic re-credit (usable leads only)

Only usable leads count against your balance. The Service automatically re-credits your balance for delivered records that do not meet the basic usability bar. Re-credits are deterministic and applied without any need for you to file a ticket:

• Duplicates. If a delivered record matches a previously delivered record in the same workspace by our deduplication signature, it is not counted.
• Missing contact. If we could not resolve a usable business email or phone number for the record, it is delivered as a preview and is not counted against your balance.
• Undeliverable email. If our email-verification step confirms that the business email is undeliverable, the record is flagged and the lead is re-credited.

Re-credits are returned to the same bucket the lead was drawn from (monthly entitlement, rollover, or the originating pack). Re-credits apply to active packs only and do not extend the 90-day expiry.

6. Intellectual property

We own the Service, including the websites, the application, our scoring rubric, our internal lead pool, and all related software, designs, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms during the term of your subscription.

You retain ownership of the ICPs and configuration you create in the Service. Lead data delivered to your workspace is licensed to you, not sold: you may use it for the internal business purposes of the entity that holds the workspace, but you may not resell or redistribute it (see Section 4). We retain the underlying lead-pool records as our proprietary database.

You grant us a limited license to use your ICPs, configuration, and feedback for the purpose of operating and improving the Service. We may use de-identified, aggregated data derived from Service usage to operate, secure, and improve the Service.

7. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or fully secure. Lead data is sourced from third-party providers and from public sources; it is delivered on a best-effort basis. We do not guarantee the accuracy, completeness, deliverability, or timeliness of any specific lead, and we do not guarantee any business outcome from your use of the Service.

8. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost business, lost goodwill, or lost data, arising out of or in connection with these Terms or the Service, even if advised of the possibility of those damages. Each party’s aggregate liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) one hundred United States dollars (USD 100).

9. Indemnification

You will defend, indemnify, and hold harmless Keendai, H2Op, and our officers, directors, employees, and agents from and against any third-party claim, loss, damage, liability, cost, or expense (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) any outreach you conduct using lead lists exported from the Service, including any claim that the outreach violated CAN-SPAM, the TCPA, the GDPR, the UK GDPR, Canada’s Anti-Spam Legislation, or any comparable law; (c) your breach of any representation or obligation in these Terms; or (d) your infringement or misappropriation of any third-party right.

10. Termination

You may terminate your subscription at any time through the Stripe Customer Portal. We may suspend or terminate your access to the Service at any time, with or without notice, if (a) you breach these Terms, (b) we are required to do so by law or by a vendor whose services are necessary to operate the Service, or (c) we reasonably believe your use poses a security or fraud risk to the Service or to other customers.

On termination, your access to the Service ends. Cancellation, data retention, and deletion are described in Sections 5 and 6 of the Privacy Policy. Sections of these Terms that by their nature should survive termination (including Sections 4, 6, 7, 8, 9, 12, 13, and 14) survive.

11. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top and, for material changes, give you at least 30 days’ notice by email to the workspace owner and by an in-product banner. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance.

12. Governing law and venue

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws principles. The exclusive venue for any dispute that is not subject to mandatory arbitration or small-claims court is the state and federal courts located in Orange County, California, and each party consents to the personal jurisdiction of those courts.

13. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any Data Processing Addendum we execute with you, are the entire agreement between you and us regarding the Service and supersede any prior agreement on that subject.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• No waiver. Failure to enforce a provision is not a waiver of our right to enforce it later.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Independent contractors. The parties are independent contractors; these Terms do not create any agency, partnership, or joint venture.

14. Contact

Keendai is operated by H2Op. Questions about these Terms can be sent to:

• General and billing: contact@keendai.com
• Legal: legal@keendai.com
• Security: security@keendai.com
• Mailing address: H2Op, 2160 Barranca Parkway #1210, Irvine, CA 92606, USA